- Introduction
Welcome to Solong.live. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you agree to the practices outlined in this document. - Information We Collect
When you purchase a ticket or interact with our platform, we may collect the following data:
Personal Information: Email address and phone number.
Technical Data: IP address, operating system version, browser version, device type, current browser language, and current time zone.
Tracking Data: Behavioral data collected through Google Analytics and Meta Pixel.
This information helps us improve our services, ensure secure transactions, and enhance your experience on our platform. - How We Use Your Information
We use the collected data for the following purposes:
Transaction Processing: To issue tickets and confirm purchases.
Communication: To send event updates, confirmations, and promotional materials (with your consent). - Analytics and Marketing:
Google Analytics: To analyze website performance, user behavior, and improve the platform.
Meta Pixel: To deliver targeted advertisements and measure the effectiveness of our campaigns.
Security: To detect and prevent fraudulent activities. - Sharing Your Information
We do not sell or rent your data to third parties. However, we may share information:
With trusted partners such as payment processors and event organizers.
With Google and Meta for analytics and advertising purposes. These platforms operate under their privacy policies: Google Analytics Privacy Policy, Meta Pixel Privacy Policy
As required by law or in response to legal processes. - Data Retention
We retain your personal information only as long as necessary for operational, legal, and business purposes. Behavioral and analytics data may be anonymized or aggregated for long-term use. - Cookies and Tracking Technologies
Solong.live uses cookies and similar technologies for functionality, analytics, and advertising. These include:
Google Analytics cookies: For understanding user interactions.
Meta Pixel tracking: For personalized advertising and campaign measurement.
You can manage or disable cookies through your browser settings. For information on opting out of Google and Meta tracking, visit:
Google Opt-out
Meta Ads Preferences - Your Rights
You have the following rights regarding your data:
Access, correct, or delete your personal information.
Opt out of marketing communications and tracking.
Request data portability where applicable.
To exercise your rights, please contact us at: [email protected] - Security Measures
We employ appropriate security measures to protect your data. However, no online platform is completely secure, so we recommend safeguarding your account credentials.
Updates to This Policy
We may revise this Privacy Policy periodically. Any updates will be posted on this page, and significant changes will be communicated via email or notifications.